Grievance Policy

At Need Employment Services, we are dedicated to providing the highest level of service to both our clients and job seekers. However, we understand that concerns or issues may arise during the course of our interactions. This Grievance Policy outlines the procedures and expectations for addressing and resolving grievances in a fair, transparent, and efficient manner.

Scope of Grievances

Grievances may include, but are not limited to, the following:

  • Misconduct: Allegations of unethical behavior, harassment, discrimination, or other forms of misconduct by any party involved in our services.
  • Service-related Issues: Concerns about the quality of our services, communication, or interactions with our agency staff.
  • Candidate Placements: Disputes related to candidate placements, such as suitability for the job or contractual issues.
  • Confidentiality: Breaches of confidentiality or data protection concerns.

Grievance Procedure

  • Misconduct:
    We encourage clients, job seekers, and agency staff to attempt an informal resolution of grievances first. This can often be achieved through open and respectful communication.
  • Formal Grievance Submission:
    If an issue cannot be resolved informally, the aggrieved party may submit a formal grievance in writing to
  • The written grievance should include:
    • A clear description of the issue.
    • The names of individuals involved, if applicable.
    • Any supporting evidence or documentation.
  • Grievance Review:
    Need Employment Services will conduct a thorough review of the grievance, taking into account all relevant information and speaking to parties involved as needed.
  • Resolution and Communication:
    Once the review is complete, Need Employment Services will provide a written response to the aggrieved party within 30 business days of receiving the formal grievance. The response will outline the findings and any actions taken or recommended for resolution.
  • Escalation:
    If the aggrieved party is dissatisfied with the resolution or believes the issue has not been adequately addressed, they may request an escalation by contacting within 15 business days of receiving the response.
  • External Mediation:
    If resolution efforts within Need Employment Services do not lead to a satisfactory outcome, the aggrieved party may explore external mediation or arbitration options.


All grievance-related information will be handled with the utmost confidentiality to the extent permitted by law. Only individuals directly involved in the resolution process will have access to the information.


Need Employment Services strictly prohibits retaliation against any party for raising a grievance or participating in the grievance resolution process.

Review and Amendment

We regularly review and update our Grievance Policy to ensure its effectiveness and compliance with applicable laws and regulations.

Thank you for your trust in Need Employment Services. We are committed to addressing and resolving grievances promptly and professionally.